It’s obviously in a citizens interests to receive joined up services, for a start they typically don’t know which public sector organisations do what or how to contact them. Citizen centricity must therefore involved either real joining up or at least guidance and support for citizens to do the joining themselves. And when it comes to claiming benefits to which they are due lack of knowledge can be expensive, with the most disadvantaged losing the most.
But why would a civil servant get involved in joining up services:
- More work - they have to cooperate with other public sector bodies
- Increased risk – they aren’t in control of the complete service
- Loss of budget – someone else delivering the joined up service
Balanced by…………
So what’s needed to change behaviour?, it will need to be a substantial change to overcome these barriers.
1 comment:
Well said.
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