I had a car accident on Friday, and the behaviour of the call centre was a good example of customer centricity, with one phone call to:
- Collect all the information needed
- Arrange for my car to be repaired (and provide a courtesy car)
- Brief me on what to tell the other driver
- Give me someone to call if anything went wrong
The accident was a stupid error, but the behaviour of my insurer took as much pain away as was possible, i.e. they took my problem and managed it on my behalf.
No comments:
Post a Comment