In my (humble) experience Government Services are specified and designed by civil servants, sometimes with support from consultants and IT suppliers. It's rare for citizens and businesses to be directly engaged in deciding what's needed and how the services will work.
The logic of Transformational Government isn't just that services will be designed around the citizen but that they will be encouraged to say what they want the service to do and not just how it will do it.
The biggest change for government employees in policy and strategy roles is going to be developing a culture of listening and communicating, let's look for how it will be achieved as the professionalism agenda develops.
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Thoughts and ideas about Transformational Government with an emphasis on the the UK.
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